Privacy Policy & Store Policies

1. About Jahan Ara's Kitchen

Jahan Ara's Kitchen is an Indian food and spice brand operating from Odisha, India. We sell packaged spice blends and related food products through this website.

2. Privacy Policy

This Privacy Policy explains how we process personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you use the website, we may collect your name, billing and delivery address, email address, phone number, account details, order details, payment status and communications with us. Payment credentials such as card numbers are generally handled by the payment service provider and are not stored by us unless specifically required and lawfully permitted.

How we use information

We use information to process and deliver orders, provide customer support, issue invoices, administer accounts, prevent fraud and misuse, comply with tax and food-safety obligations, improve the website, and send promotional communications where permitted and where you have provided the required consent.

Cookies and similar technologies

Our website and WooCommerce may use cookies or similar technologies to maintain your shopping cart, keep you signed in, remember preferences, support checkout, measure website performance and maintain security. You can manage cookies through your browser settings, although disabling essential cookies may affect shopping or checkout functionality.

Service providers

We may share information with trusted service providers where necessary to operate the store, including hosting, payment processing, shipping and delivery, email, analytics, fraud prevention and technical support providers. Such providers receive only information reasonably necessary for their function, subject to applicable contractual or legal safeguards.

Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order, tax, accounting, fraud-prevention and legal obligations. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

Your privacy choices

You may contact us to request access to, correction of, or information about personal data we hold about you, or to withdraw consent for optional communications, subject to applicable law and legitimate business or legal requirements. Requests can be sent to jahanaraspices@gmail.com. We will verify requests where reasonably necessary to protect customer information.

Children

Our store is intended for general consumers and is not directed at children. We do not knowingly solicit personal information from children.

Digital personal data protection

We intend to process digital personal data lawfully, fairly and only for stated and legitimate purposes connected with operating the store and providing our services. Where consent is the lawful basis, we will seek consent through a clear affirmative action and provide a reasonable way to withdraw consent for optional processing. We will take reasonable security safeguards and follow applicable requirements of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as and when their respective provisions apply to our processing activities. The Rules were notified on 13 November 2025 with a phased commencement schedule.

Changes to this policy

We may update this policy when our practices, technology or legal obligations change. The latest version will be published on this page with its updated date.

3. Terms & Conditions of Sale

Orders and acceptance

Product listings, prices, availability and other information are displayed for customers before purchase. An order placed through the website is subject to successful payment/authorisation, product availability and our acceptance of the order. If an order cannot be fulfilled, we will communicate the issue and arrange an appropriate cancellation/refund where applicable.

Product information

We aim to keep product names, descriptions, photographs, ingredients, net quantity, nutritional information, allergen information and other product information accurate and consistent with the product label. Customers should read the physical label and any applicable product-specific information before consumption. FSSAI has specifically emphasised that online product claims should align with information on the physical label.

Prices, taxes and invoices

Prices and applicable taxes are shown through the WooCommerce checkout. Where GST is applicable, invoices are issued in accordance with applicable GST requirements. Our GSTIN is 21ESNPB1022C1ZO. GST tax invoices are expected to contain prescribed supplier and transaction particulars under the applicable GST invoice rules.

Payments

Payments are processed through the payment methods enabled at checkout. We do not ask customers to share card PINs, CVVs, OTPs or passwords by email, telephone or social media. Never disclose such credentials to anyone claiming to represent Jahan Ara's Kitchen.

Shipping and delivery

Shipping charges, serviceability and applicable delivery information are calculated/displayed through WooCommerce checkout based on the configured shipping rules and the delivery address. Delivery may be affected by courier delays, weather, public holidays, force majeure or circumstances outside our reasonable control.

Cancellation, returns and refunds

Because our products are food items, opened or used products are not accepted for return for food-safety reasons. If you receive a wrong, damaged, leaking or visibly tampered product, please contact us promptly with your order number and clear photographs/video of the package and product. We will review the complaint and, where the claim is accepted, provide a replacement or refund as appropriate.

Cancellation requests should be made as early as possible and before dispatch. Once an order has been dispatched, cancellation may not be possible. Approved refunds are generally sent through the original payment route, subject to payment-provider and banking timelines.

Consumer rights

Nothing in these terms is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide clear information concerning matters such as returns/refunds, delivery/shipment, payment methods and grievance redressal, and require a grievance mechanism.

4. Food Safety & FSSAI Information

FSSAI Registration No.: 22024062000308

Jahan Ara's Kitchen is a food business and the above FSSAI registration number is displayed for customer transparency. FSSAI states that food businesses are required to obtain registration/licensing as applicable and has issued guidance concerning display of FSSAI information in online food commerce.

Customers should store products as directed on the package and should not consume a product if its packaging appears damaged, contaminated or tampered with. Product-specific ingredients, allergens, net quantity, dates and other mandatory declarations should be checked on the product packaging.

5. Grievance Redressal

Grievance Officer: Authorised Representative, Jahan Ara's Kitchen

Email: jahanaraspices@gmail.com
Postal address: Buxi Bazar, Kataka, Odisha, India – 753001

For a complaint, please include your name, order number (if applicable), contact details and a clear description of the issue. We will acknowledge complaints and work to resolve them in accordance with applicable law. Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer mechanism includes acknowledgement of consumer complaints within 48 hours and redressal within one month.

We will cooperate with lawful consumer grievance and dispute-resolution mechanisms available under Indian law.

6. Intellectual Property & Website Use

Unless otherwise stated, the Jahan Ara's Kitchen name, logo, visual identity, website design, written content, photographs and other original material are owned by or used with permission by Jahan Ara's Kitchen. You may not reproduce, copy, modify, publish or commercially exploit website material without prior permission, except where permitted by law.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use the website for unlawful or fraudulent activity.

7. Governing Law

These terms and the use of this website are governed by the laws of India. Subject to mandatory consumer protections and jurisdictional rules under applicable law, disputes will be addressed through the competent authorities/courts having jurisdiction in India.

8. Contact & Grievance

For privacy requests, orders, product concerns or general enquiries:

jahanaraspices@gmail.com
Jahan Ara's Kitchen
Buxi Bazar, Kataka, Odisha – 753001, India